Week 1 – The Beginning

A week has passed and I can already tell that this project will be a doozy.

Before I worked, I was hyped up to begin my journey and learning, however, I forgot one important obstacle.

Me.

During this weekend at McDonald’s, I was tasked with trying to get customers to use the kiosks, which are basically big tablets that customers can use to take their own orders instead of going to the front counter. I was glad that I was able to do this because it was a perfect beginning to my project. However, as customers came in, they walked straight to the registers to have their orders taken. I was rejected before I even started! At this point, I realized that I had to put more effort into this.

So, I put on a smile, greeted people when they walked in and asked if they wanted to use the kiosk. Of course, this was difficult because at times, I would stop myself from asking people. However, it felt great when people did use the kiosk after I asked them too. They were all happy about it and stuff. One thing I did learn too was that older people really do not like the kiosk at all. I think I asked about 7 or so older people and only 1 said yes (I had to help that 1 with using it though). There was one person, who immediately got angry and stormed out of the restaurant after asking him. It felt horrible, but i’m hopeful that there won’t be any one like him. Guess we’ll see!

Lesson from Rejection Proof:

• “Rejection is Human: Rejection is a human interaction with two sides. It often says more about the rejector than the rejectee, and should never be used as a the universal truth and the sole judgement of merit” (Jiang 92).