Week 2 – Gaining Traction

Surprisingly, this weekend was somewhat successful!

For a little bit on Saturday, I was at the kiosks again but for the rest of the Saturday and all of Sunday, I was at the register taking orders. Even though I wasn’t at the kiosks, I went ahead and asked people if they wanted to use it. If they didn’t want to, I simply just took their orders the old fashioned way. No problem with that at all!

However, when people did say no to the kiosk, I asked them why they didn’t want to use it. Most of the time, people simply said that the layout was confusing or people couldn’t make their order a certain way. I have used the kiosk myself before and I had no problems with it. So, I really couldn’t understand why people had problems with using the kiosk. One answer I did get a lot was that it took too long to order on the kiosk if the order was very small. So I can understand how placing an order the regular way would be easier/faster.

“There is a reason behind every decision that people make, whether it’s logical and well thought out or emotional and spur of the moment. Knowing the reason behind a rejection can help dissipate, or even dissolve, any of the pain one might feel otherwise” (Jiang 97).

I got a good feeling about next week!

Lesson from Rejection Proof:

• “Ask “why” Before Good-Bye: Sustain the conversation after the initial rejection. The magic word is “why,” which can often reveal the underlying reason for the rejection and present the rejectee with the opportunity to overcome the issue” (Jiang 108).
• “Find Empathy: All rejections are shared by many people in the world. One can use rejection and suffering to obtain empathy and understanding of other people” (Jiang 222).