One other thing that I wanted to try was to try to change the way how I interact with customers. Before this learning project, I was a really boring worker. I wasn’t really energetic and looked tired all the time. So while working at the drive thru, I wanted to seem more confident and full of energy. By doing this, I thought that it would affect the amount of rejections I received in a positive way. The whole point of this project is to ease my fear of rejection so, in order to do that, I have to gain confidence in myself!
So like last week, I asked people if they wanted to add certain burgers or take advantage of deals we had. One other thing I did differently though, was be extra friendly towards the customer. Last week, all I did was just say hello, repeat order and take money. However this week, not only did I say hello, but I asked how they were doing and things like that. I also made sure I didn’t speak too fast and was clear in my speaking. I wanted to treat them like normal people. I was hopeful that they would do the same!
From time to time, I would have short conversations with people. I would talk about weather or things I would do after work. They were very short but fun conversations. Sometimes there would be people who ‘rejected’ me, as in, just ignored me and just wanted to give me the money they owed. But most of the time, people drove to the next window with a smile. This week has truly been my favorite!
“Rejection really is like chicken. It is yummy or yucky, depending on how you cook it” (Jiang 165).
Lesson from Rejection Proof:
- “Character Building: By seeking rejection in tough environments, one can build up the mental toughness to take on greater goals” (Jiang 166).
McRejections at McDonalds 